Reservation Procedure

Depending on the partner engine used, the flow of the reservation system will vary slightly.

Agoda

1) ReserveThaiHotels.com and Agoda have instant online confirmation for thousands of hotels. In addition, we work with hotels and wholesalers that only provide rooms on request. For these rooms, our Customer Service agents will contact the hotel or our wholesalers regarding your request. We can typically confirm an on-request reservation within 1 business day.

2) If a room is available and you've submitted your credit card details and agreed to the booking conditions on the booking form, then the reservation is confirmed and a hotel voucher will be automatically sent to your e-mail address. The hotel voucher will only be issued after we have received and charged your credit card information. The hotel voucher must be presented upon check-in at the hotel.

R24

After we receive your booking enquiry, you will receive an email from us detailing availability, total costs and the cancellation policies for the requested period.
Given that you entered a valid email address, you will receive an answer within
a few hours. However, due to different time zones and weekends, this can be
delay by up to 24-48 hours in some cases.
If room is available and you wish to confirm, you might be asked to secure the
booking by a deposit within 3 days. Please note, that room availability
sometimes change daily, especially during peak seasons.
The deposit is usually between 10-30%. The balance to be paid either direct
at the hotel or 2 weeks before arrival. This depends on seasonal policies by
the hotels and all these details you will receive in our email response.
For any deposit, you will receive an electronic payment receipt. In case a
balance payment is requested 2 weeks before arrival, you will also receive
an exchange voucher to be shown when checking-in.
For pick-up service request, please re-confirm flight details before arriving.
Never send credit card details by email or from unsecured websites !
Either use our secure online payment page or send credit card details by Fax.
If you have to cancel a reservation, please do it as early as possible by email
or Fax. Deposits are usually non-refundable unless other notice.