Before you contact us, please check our Frequently Asked Questions and see if your question has already been answered.
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In order to bring you the widest variety and best prices on all available hotels throughout Thailand, ReserveThaiHotels.com has partnered with two of the biggest and most trusted hotel room consolidators in Thailand, Agoda and R24.
We also offer a range of featured hotels sorted by convenient criteria and these lists are constantly updated and added to. If we don't have the hotel you are looking for, we'll offer lots of suitable alternatives.
The hotels offered through our site are in the 2-star to 5-star categories. We usually provide photographs of important features such as the exterior, the rooms, dining and recreational facilities. Important amenities and other facilities will be listed on each hotel page.
Each hotel's rate page lists our special discounted rates which are all per room, not per person. All hotel rates are listed in US dollars.
Also, be sure to make your reservation for the full duration of your stay. If you do need to extend your stay after arrival, please contact our Customer Service agents so you're not charged the hotel's full rate.
You can contact the hotel directly if you wish, however you will pay a considerable higher rate. The rates listed through this website are only available through our service. Rates offered directly from hotels are typically 20% to 50% higher. We are able to offer these discounts because of bulk rates we have negotiated with each hotel which are not available to the public.
Many of the hotels listed on our site offer instant confirmation. For other hotels, we will check availability by contacting the hotel or our wholesalers with your reservation request. Typically we can confirm an on request reservation within 12 to 18 hours.
All of the rates displayed are per room and NOT per person. As is typical within the hotel industry, most hotels allow 2 adults and one child under 12 years of age to stay in one room.
Most hotels allow children to stay in the room with parents either with or without an extra bed. The normal hotel policy is not to charge for children if they are under twelve years of age. Some hotels will limit occupancy of a room to two adults and one child. Only a few hotels will have existing bedding for additional children, so an extra bed is usually required. Some hotels will charge for this extra bed.
Once we've received your credit card details and confirmed that a room is available, a confirmation e-mail will be sent to you.
Our booking services use Secure Socket Layer (SSL) technology to encrypt all information.
Your credit card will be charged by Agoda Company Pte Ltd. If you have any questions regarding charges to your credit card, please contact our Customer Service agents. They are available 24 hours a day to help with your inquiries.
In relatively infrequent cases we require additional documents, such as a faxed copy of the credit card, to support a booking. This may occur when the guest name differs from the cardholder; when the acquiring bank for the credit card transaction requires this, when the booking is deemed high value, or when our Fraud Protection program identifies a high-risk transaction.
Please see our cancellation policy
Our partners are two of the most established and well respected hotel room providers in Thailand.
If you wish to contact us, please view the various contact options on our Contact Us form below.
Depending on the partner engine used, the flow of the reservation system will vary slightly.
1) ReserveThaiHotels.com and Agoda have instant online confirmation for thousands of hotels. In addition, we work with hotels and wholesalers that only provide rooms on request. For these rooms, our Customer Service agents will contact the hotel or our wholesalers regarding your request. We can typically confirm an on-request reservation within 1 business day.
2) If a room is available and you've submitted your credit card details and agreed to the booking conditions on the booking form, then the reservation is confirmed and a hotel voucher will be automatically sent to your e-mail address. The hotel voucher will only be issued after we have received and charged your credit card information. The hotel voucher must be presented upon check-in at the hotel.
Please be sure to check the booking conditions prior to making your booking. Each room type and/or Promotion will have this policy displayed on the Hotel page. For your convenience, this policy is also linked on the booking form as well as your Confirmation Email.
Regarding the fee, please note that a processing fee of 15 USD (per booking) will be applied to all cancellations.
Changes to your period / length of stay may also result in a cancellation charge. This includes shortened stay requests or revised dates before and after you have checked in. Please note, these fees are established by the hotel, not Agoda. A no-show will be treated as a cancellation and you will be billed accordingly.
You must notify Agoda if you plan on cancelling your booking. You can cancel your booking, change dates, request to have your hotel voucher resent to your email address and send a special request all through the Self Service Center here, or through the link in your confirmation email.
Please note that questions regarding reservations and cancellations cannot be handled through this page and should be handled as directed above. If you need to contact us regarding this website, for example to point out errors, suggestions, or questions about advertising, please use the contact form on our related blog at ReserveThaiHotels.Net.